Quick User Guide for Reputation Builder

We recommend these five steps to help you get the most out of the tool:

  1. Add your Online Review Links (see page 25,26.27)
  2. Customize your Email Templates
  3. Customize Your Feedback Settings and Templates
  4. Add the Testimonials Widget to your website
  5. Add your customers's name and email (see details)

1. Add your Online Review Links

Online Review Links are links to your business profile on popular review sites like Google+, Facebook, Trip Advisor, and others.

Including these links in the tool makes it easy for your customers to leave you online reviews after they give you feedback.

You can add or change these any time in the Settings menu under Online Review Links.

step-1-online-review-links

2. Customize your Email Templates

We provide email templates for your customer feedback requests, but you can customize and personalize them for your business.

As you probably know, custom, personal emails get the most responses!

You can customize your email templates at any time in the Settings menu under Email Templates.

step-2-customize-email-templates

3. Customize Your Feedback Settings and Templates

After a customer leaves you feedback, they will be taken to a thank-you page. You can customize the language on the thank you pages that the customer sees after both Positive and Less-than-positive feedback.

You can also decide if you only want to ask for a Rating or Rating and a short written testimonial.

Plus you can set automatic approval and feedback thresholds to display pages and reviews based on the review score.

step-3-customize-feedback-settings

4. Add the Testimonials Widget to your website

The Testimonials Widget allows you to add customer testimonials collected from the tool to your website.

You can also configure the Testimonials Widget to accept customer feedback from your website, and include review links there too.

You can get the widget at any time in the Settings menu under Testimonials Widget.

5. Add your customers's name and email to ReputationBuilder

step-4-testimonials-widget-website

Make sure you add your customers emails into the reputation builder.

rb-adding-customers

About the Author

“Huseyin Y. Yildirimturk earned his MBA from Old Dominion University in 1998 and went on to start his own web design and internet marketing agency. With 17 years of Internet marketing experience and his advanced, certified SEO consultant status, he has provided his clients with high returns on their Internet Marketing investments. Master SEO Certification & Google Authorized Reseller”