Category Archives for "Help Files"

GatherUp and GDPR Compliance

ReputationBuilder and GDPR ComplianceRB takes data privacy very seriously, and we view the GDPR as an opportunity to enhance our commitment to data protection for the benefit our customers.In effect from 25 May 2018, ReputationBuilder will Process Personal Data in accordance with GDPR requirements. Does GDPR affect me and my business?If you have customers […]

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Customizing Feedback Settings

How to Customize Feedback Settings1. Log in to your ReputationBuilder account and go to Settings > Feedback Settings 2. You can update the Feedback Request sender’s email address. 3. Select Feedback Request Page options. Basics – Related Topics GatherUp and GDPR Compliance Customizing Feedback Settings Customizing Feedback Email Templates Add a Single Customer Updating the Account Owner Information Feedback […]

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Customizing Feedback Email Templates

How to Customize Feedback Email Templates1. Log in to your ReputationBuilder account and go to Settings > Request Modes 2. Click on the email you like to customize.3. You can customize the fields that marked in Blue.  Right click on the field and select the option you prefer and click Save. Basics – Related Topics GatherUp and GDPR […]

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(*Read This First) Quick User Guide for Reputation Builder

Quick User GuideWe recommend these five steps to help you get the most out of our Reputation Management tool: Add your online review links (see details) – Required. Add your customers’s name and email (see details) – Required. Customize your email templates (see details) – Optional Customize your feedback settings (see details) – Optional Add […]

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Add a Single Customer

Add a Single CustomerTo add a single customer to ReputationBuilder, follow these steps:(You can also import customer’s list instead of adding one at a time.  (see details)Log in to your ReputationBuilder account.If you have multiple locations, choose the location you would like to add a customer to from the Business Dashboard.From the menu, go to Requests […]

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Updating the Account Owner Information

Updating the Account Owner InformationThe following post shows how to update the Account Owner information within ReputationBuilder 1) Log into ReputationBuilder 2) Click on your name in the top right corner of the screen and click Account Owner Details from the menu.3) You can change the First Name, Last Name and reset the Password. For security reasons you […]

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SEO Benefits of Reputation Management

The SEO Advantages of using  ReputationBuilderThis post provides as shortened list of key SEO benefits and advantages when using to request customer feedback and testimonials. Screenshot: Actual ReputationBuilder customer in Google Search Results  1) Unique Content – That you don’t even have to write! Search Engines “crawl” your website on a regular basis checking for updates and […]

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Feedback vs Online Reviews vs Testimonials

Responding both positive and negative feedbacks are always recommended!Differences between Feedback, Online Review and TestimonialFeedback is essentially provided by a customer, or a patient in the case for health industry, with an expectation that the organization will use the information to improve their operational structure. Unlike an Online Review which is posted online at 3rd. […]

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How To Respond Feedbacks

Responding both positive and negative feedbacks are always recommended!You can respond to feedbacks privately or publiclyReputationBuilder (RB) allows you to respond to your customer feedback “Privately” and / or “Publicly”. Response options are available in the; 1) “Feedback Alert Email” and 2) “Customer Details Screen”.1) Response options within the “Feedback Alert Email”Response option links are included […]

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Get 5 Star Reviews by SMS TextBack

Get 5 Star Reviews  by SMS TextBack!Why Text Works For Customer Feedback & Review CollectionWith busy lifestyles, bold headlines, and near-constant connectivity, the competition to engage consumers is fierce. But, by putting the customer in control with our latest feature TextBack, you can benefit from their connectivity. has long offered outbound SMS requests to request […]

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