Category Archives for "Help Files"

Add a Single Customer

Add a Single CustomerTo add a single customer to ReputationBuilder, follow these steps:Log in to your ReputationBuilder account.If you have multiple locations, choose the location you would like to add a customer to from the Business Dashboard.From the menu, go to Requests > Add Customer.Fill out the form. First Name, Last Name, and an Email or Mobile […]

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Updating the Account Owner Information

Updating the Account Owner InformationThe following post shows how to update the Account Owner information within ReputationBuilder 1) Log into ReputationBuilder 2) Click on your name in the top right corner of the screen and click Account Owner Details from the menu.3) You can change the First Name, Last Name and reset the Password. For security reasons you […]

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SEO Benefits of Reputation Management

The SEO Advantages of using  ReputationBuilderThis post provides as shortened list of key SEO benefits and advantages when using reputationbuilder.us to request customer feedback and testimonials. Screenshot: Actual ReputationBuilder customer in Google Search Results  1) Unique Content – That you don’t even have to write! Search Engines “crawl” your website on a regular basis checking for updates and […]

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Feedback vs Online Reviews vs Testimonials

Responding both positive and negative feedbacks are always recommended!Differences between Feedback, Online Review and TestimonialFeedback is essentially provided by a customer, or a patient in the case for health industry, with an expectation that the organization will use the information to improve their operational structure. Unlike an Online Review which is posted online at 3rd. […]

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Get 5 Star Reviews by SMS TextBack

Get 5 Star Reviews  by SMS TextBack!Why Text Works For Customer Feedback & Review CollectionWith busy lifestyles, bold headlines, and near-constant connectivity, the competition to engage consumers is fierce. But, by putting the customer in control with our latest feature TextBack, you can benefit from their connectivity. ReputationBuilder.us has long offered outbound SMS requests to request […]

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What Happens When a Customer Replies to My SMS Review Request?

What to do if customer replies to my SMS review / feedback request?*Note:  SMS is enable​d only at Pro Plans. (click here to see Reputation Builder packages)When a customer replies to a SMS feedback request, instead of clicking the Leave Feedback URL, their SMS reply will be captured in ReputationBuilder.Since your customer simply replied to […]

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Review & Testimonial Requests via SMS Text Message

How to Request Feedback via SMS Text*Note:  SMS is enabled only at Pro Plans. (click here to see Reputation Builder packages) ReputationBuilder’s SMS feature allows you to send plain text message requests to customers, and text message requests with an image if you want to stand out.Why send feedback requests via SMS text messageText messages are […]

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How to Ask Customer Feedback and Online Reviews

3 Feedback and Review Request OptionsCustomer experience, feedback and online reviews are massively important to any type of business today.  The best companies are proactive in engaging their customers and send them emails to request feedback and reviews to manage their reputation. Did you know that ReputationBuilder offers 3 different request formats (and endless options) for your […]

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How to Create Custom Testimonial Widgets Using Tags

Using ReputationBuilder to collect customer feedback and testimonials provides a great way to understand customer sentiment and to build out content for a strong testimonial page or a location landing page on your own website using our Testimonial Widget.Now it can also be used to build out compelling content for your product, service, service area […]

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Reputation Management – Reviews Conversion Pup-up for Websites

Convert Your Website Visitors to CustomersDesigned for both desktop and mobile web experiences you can start marketing your reputation the moment customers arrive on your website. The small pop-up window rotates through your last 30 reviews on the pages of your choice (or your entire website), positioning positive ratings front and center – where they […]

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