Category Archives for "FAQs"

SEO Benefits of Reputation Management

The SEO Advantages of using  ReputationBuilderThis post provides as shortened list of key SEO benefits and advantages when using reputationbuilder.us to request customer feedback and testimonials. Screenshot: Actual ReputationBuilder customer in Google Search Results  1) Unique Content – That you don’t even have to write! Search Engines “crawl” your website on a regular basis checking for updates and […]

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Reputation Management Help Files

You will probably find your answer when you search our extensive knowledge base topics. Getting Started The Basics Request Modes  Display Testimonials On Your Website SMS Text Review Notifications and Reports Reputation Management Plans

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How To Respond Feedbacks

Responding both positive and negative feedbacks are always recommended!You can respond to feedbacks privately or publiclyReputationBuilder (RB) allows you to respond to your customer feedback “Privately” and / or “Publicly”. Response options are available in the; 1) “Feedback Alert Email” and 2) “Customer Details Screen”.1) Response options within the “Feedback Alert Email”Response option links are included […]

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What Happens When a Customer Replies to My SMS Review Request?

What to do if customer replies to my SMS review / feedback request?*Note:  SMS is enable​d only at Pro Plans. (click here to see Reputation Builder packages)When a customer replies to a SMS feedback request, instead of clicking the Leave Feedback URL, their SMS reply will be captured in ReputationBuilder.Since your customer simply replied to […]

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Review & Testimonial Requests via SMS Text Message

How to Request Feedback via SMS Text*Note:  SMS is enabled only at Pro Plans. (click here to see Reputation Builder packages) ReputationBuilder’s SMS feature allows you to send plain text message requests to customers, and text message requests with an image if you want to stand out.Why send feedback requests via SMS text messageText messages are […]

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How to Ask Customer Feedback and Online Reviews

3 Feedback and Review Request OptionsCustomer experience, feedback and online reviews are massively important to any type of business today.  The best companies are proactive in engaging their customers and send them emails to request feedback and reviews to manage their reputation. Did you know that ReputationBuilder offers 3 different request formats (and endless options) for your […]

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How to Create Custom Testimonial Widgets Using Tags

Using ReputationBuilder to collect customer feedback and testimonials provides a great way to understand customer sentiment and to build out content for a strong testimonial page or a location landing page on your own website using our Testimonial Widget.Now it can also be used to build out compelling content for your product, service, service area […]

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How To Add/Import Customer List to Reputation Builder

How to import and request online reviews from your customers?Reputation Builder (RB) System makes your life easier with following features;Reputation Builder (RB)  will check for duplicate Email Addresses in your list – only the first occurrence of the email address will be imported.RB will not import and ignore Email Addresses of customers in your list […]

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How To Request a Testimonial Using the Feedback URL

Add Your Feedback URL into Emails, Newsletters, Printed Media Etc.  This post shows you how to retrieve and use the “Unique Feedback URL” for your Business in ReputationBuilder.usThe unique “Feedback URL” can be added to websites, email signatures, email newsletters, existing survey forms as well as printed media, invoices, bills, tabs, receipts, business cards, QR […]

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online-testimonial-review-widget

How to get notifications for online reviews?

How to get notifications for online treviews by email? Login and Go to Settings at your dashboard and select “Notification Settings”. You can control the notification settings for your account and users here.Set who receives email alerts for positive feedback, negative feedback, new online reviews and your Performance Report. You can change these settings at […]

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