Category Archives for "Blog"

customer-feedback-threshold-settings

Repeat Customer Feedback

ReputationBuilder offers the ability to track a customer’s happiness repeatedly – such as after each visit, each service, policy renewals etc.If your business interacts with the same customers frequently, then don’t miss the opportunity to capture feedback from the same customer over time. Doing so provides you valuable insights, and will assure you that the […]

Continue reading
feedback-edit-reviews-customer-choice

Customer Feedback and Online Review Options

The majority of businesses using our platform utilize the proactive process of emailing their customers for feedback and online reviews. Did you know that Reputation Builder offers 3 different formats for your first feedback request email (or even just a review request email)? We do, and each one has it’s own specific purpose – to get […]

Continue reading
reputation-builder-yelp-logo

Reputation Builder and Yelp

Yelp changed guidelines recently and we had to remove the ability to request reviews on Yelp within our platform. This change affects review requests ONLY as we will still be monitoring Yelp reviews in the review report and via email alerts.  This change is based on Yelp’s guidelines. If you are requesting reviews for Yelp only, […]

Continue reading

What is the Net Promoter Score – NPS?

The NPS is a way to quickly measure how satisfied your customers are with your business. We don’t all have the time and ability to do complete customer surveys, and sometimes our customers are too busy to answer lengthy forms. But what if there was an easy way to get feedback from your customers, that was […]

Continue reading
reputation-management-for-small-business-owners

6 Critical Reasons You Need a System to Get Online Reviews

93 percent of consumers file through online reviews before they decide to spend their money anywhere—and 88 percent of those consumers insist that there be enough authentic reviews to make reliable judgement call as to whether or not they can trust your business and get a good value for their money. (They report reading an […]

Continue reading
cost-of-bad-online-reviews

4 Surprising Costs of a Bad Review

How To Avoid Bad Online Reviews!Customers have ALL the power. Long gone are the days when it was only about brand image and looking better than the competition. In an age when everyone congregates around the social media water cooler and consumers make split second decisions based on what they see on their mobile devices, […]

Continue reading
rich-snippet-markups-for-testimonials

SEO Benefits of using Reputation Builder

If  you are not using the Reputation Building system, you are losing clients every day!(Read below & see WHY!) The vast majority of your customers and potential customers never spend a dime until they’ve done a little research on their favorite search engine; sometimes they do a lot of research before they reach for their […]

Continue reading
restaurant-reputation-management

5 Reasons Your Business Desperately Needs Online Reviews

The unknown can intimidate people—particularly people who don’t like wasting their time or money on experiences with businesses they don’t know. That’s why 88 percent of consumers turn to online reviews before whipping out their wallets. Maybe you run a great business with loyal customers who love you; but if those customers aren’t posting online reviews […]

Continue reading