All Posts by repbur485

sms-review-request-customer-history

What Happens When a Customer Replies to My SMS Review Request?

What to do if customer replies to my SMS review / feedback request?*Note:  SMS is enable​d only at Pro Plans. (click here to see Reputation Builder packages)When a customer replies to a SMS feedback request, instead of clicking the Leave Feedback URL, their SMS reply will be captured in ReputationBuilder.Since your customer simply replied to […]

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Review & Testimonial Requests via SMS Text Message

How to Request Feedback via SMS Text*Note:  SMS is enabled only at Pro Plans. (click here to see Reputation Builder packages) ReputationBuilder’s SMS feature allows you to send plain text message requests to customers, and text message requests with an image if you want to stand out.Why send feedback requests via SMS text messageText messages are […]

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enter-tags-customer-feedback

How to Ask Customer Feedback and Online Reviews

3 Review Request OptionsCustomer experience, feedback and online reviews are massively important to any type of business today.  The best companies are proactive in engaging their customers and send them emails to request feedback and reviews to manage their reputation. Did you know that ReputationBuilder offers 3 different request formats (and endless options) for your review request […]

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enter-tags-customer-feedback

How to Create Custom Testimonial Widgets Using Tags

Using ReputationBuilder to collect customer feedback and testimonials provides a great way to understand customer sentiment and to build out content for a strong testimonial page or a location landing page on your own website using our Testimonial Widget.Now it can also be used to build out compelling content for your product, service, service area […]

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review-conversion-pop-up-settings

Reputation Management – Reviews Conversion Pup-up for Websites

Convert Your Website Visitors to CustomersDesigned for both desktop and mobile web experiences you can start marketing your reputation the moment customers arrive on your website. The small pop-up window rotates through your last 30 reviews on the pages of your choice (or your entire website), positioning positive ratings front and center – where they […]

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add-customer-into-reputation-builder

How To Add/Import Customer List to Reputation Builder

How to import and request online reviews from your customers?Reputation Builder (RB) System makes your life easier with following features;Reputation Builder (RB)  will check for duplicate Email Addresses in your list – only the first occurrence of the email address will be imported.RB will not import and ignore Email Addresses of customers in your list […]

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how-to-request-testimonial-using-feedback-url

How To Request a Testimonial Using the Feedback URL

Add Your Feedback URL into Emails, Newsletters, Printed Media Etc.  This post shows you how to retrieve and use the “Unique Feedback URL” for your Business in ReputationBuilder.usThe unique “Feedback URL” can be added to websites, email signatures, email newsletters, existing survey forms as well as printed media, invoices, bills, tabs, receipts, business cards, QR […]

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online-testimonial-review-widget

How to get notifications for online reviews?

How to get notifications for online treviews by email? Login and Go to Settings at your dashboard and select “Notification Settings”. You can control the notification settings for your account and users here.Set who receives email alerts for positive feedback, negative feedback, new online reviews and your Performance Report. You can change these settings at […]

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online-testimonial-review-widget

How To Add Reviews With Schema Code

How To Add Reviews To Your Web Site Using Schema Code We are excited to announce a big refresh and improvement to an existing feature in our platform. Displaying customer ratings and 1st-party reviews (testimonials) on your website is a big marketing advantage and now you can display even more. Our former Testimonials Widget has […]

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HIPAA Compliant doctor review system

HIPAA Compliance for ReputationBuilder

HIPAA Compliant Reputation Building and Online Review System This post answers a few common questions on HIPAA  Compliance.Is ReputationBuilder HIPAA compliant?​Yes. All communications in ReputationBuilder is protected with 128-bit SSL encryption. We take HIPAA compliant measures to appropriately safeguard PHI (Protected Health Information). What Patient information does ReputationBuilder store?For a doctor or health professional that […]

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